Thanks for shopping at Two Tone. Doesn’t fit or looks different than expected? If you are not entirely satisfied with your purchase, we’re here to help.
Online purchases made through twotonett.com are valid for exchange or refund within 14 days of the delivery date.
Items are checked before being shipped out, but we still recommend that you examine all items before removing tags, wearing, and washing. Please examine the seams, stitching, fabric, fit, etc. before wearing. Do not remove product tags until this step is complete, as items without original tags attached will not be accepted for exchange/returns.
Items eligible for exchange must be unused, undamaged and in the same condition received, with all tags attached. Specifically, items must be in new, unworn condition without any scuffs, scratches, stains, tears, sweat, make-up, deodorant, or hair and with the original packaging or tag attached.
In the event of an exchange, please write us an email at email@example.com with the invoice number and item description for us to schedule a return delivery pick up on your behalf.
In the email, please include the product brand name, product description, size and colour of the items you would like for an exchange.
For sizing-issue related exchanges, the buyer is responsible for sending the item/items back to us and we will ship out the exchanged item/items. The buyer is responsible for the exchange shipping charge.
Returns and Refunds
Items are only eligible for refund if received with a manufacturer’s defect. This is limited to any characteristic of a product that hinders its usability for the purpose for which it was designed and manufactured.
Once we receive your item, we will inspect it and notify you of receipt and the status of your refund after inspection.
If your return is approved, reimbursement will be issued in the same manner as the original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For damaged/defective items, we will replace it or provide a full refund. Photo submission is required. For the return, the buyer is responsible for return shipping charge.
To exchange or return your item, please mail packages with your contact details, order number, invoice and reason for exchange/return to:
You will be responsible for paying the shipping costs for returning your item. All shipping costs are non-refundable.
Personal items such as gym accessories, underwear, socks, etc
If the item is defective, we will replace it or provide a full refund. We do not accept return or exchange for personal items such as socks, underwear, etc. due to the hygiene issue.
**Please note that all items have to be in their original condition when returning or exchanging; otherwise, we reserve the right to refuse your return/exchange. If it’s been washed, worn outside, etc., they are no longer returnable/exchangeable. Orders can’t be returned or exchanged after 14 days.**